The Hub

The Hub is a communication system that connects Roompact users at your school by displaying system events and discussion posts in real time.

• Users can write discussion posts at a specific permission level and reply to others.
• System event posts are automatically generated when staff take certain actions, such as an RA posting a staff note on room’s timeline or filling out a specific form.

View Buildings / Campus Layout

Here, users will be able to view all of the campus locations they have access to.

• Users can “zoom in and out” from the birds-eye campus view to an individual room or resident.
• Staff can leave comments, only visible to staff, for documentation of roommate conflicts, resident concerns, or casual conversations.
• Color-coded room statuses can be set to indicate the state of a room or its residents.
• Roommate agreements are easily accessible and can be viewed from the room page.

Forms

Forms is a highly flexible system that can replace many paper-based processes, such as duty logs, intentional conversations, RCR’s, etc.

• This feature gives users the power to create templates, set up permissions for each, and create form subscriptions for staff members or email addresses.

Schedule

Schedule is a centralized shift tracking tool with the ability to facilitate shift trades and record day off requests.

• Administrators can create shift regions to indicate duty areas based off of building groupings, create individual shifts that reflect the duty schedule in each shift region, and approve shift trades.
• Student staff can propose shift trades and will receive a weekly email with their upcoming schedule.

Events

Events is a tool for proposal and evaluation of programs with a built-in approval queue.

• Student staff can propose events and supervisors can approve them, or supervisors can assign mandatory events.

Microsurveys

Microsurveys is a powerful module for surveying large groups of residents via text or email.

• Short surveys can be scheduled in advance and sent out to select buildings through Roompact.
• This feature is only accessible to administrators.
• Example of a great microsurvey: “How are things going with your roommate?” Students will respond with the sentiment scale answer and this can change the room color to alert you of a possible conflict.

Message Center

Message Center is a centralized tool for communication with residents via text and/or email.

• Staff can enter a particular building, floor, room, or resident in the "To" field to easily send to groups of residents.

Resources

Staff can use the Resources tab to maintain a list of related links and files in their Roompact dashboard.

• Links can be designated as staff facing or resident-facing resources.
• Only administrators can create or upload resource links.
• Examples of resources include staff manuals, residential policies, links to other institution services, and other useful reference materials.

Agreements

Have immediate access to all roommate agreements anytime. After setting your template, residents fill it out as you please, and then physically sign the agreement. If a conflict were to arise, mediation is made easy with the filled-out agreement at your fingertips.

Account Management

Administrators can add, edit, or delete staff accounts in Account Management.

• Resident accounts should not be edited from here, as any changes will be overwritten by the nightly automatic roster updates from your housing management software.
• Staff accounts are not deleted automatically, so any changes must be made manually in Account Management.

Notification Settings

Set notification settings for the following:

• Room status changes
• Roommate agreement changes
• Resident notes
• Unsigned agreements

Profile Settings

Here a user can change the following:

• Profile photo
• Phone number
• Password (if your school doesn't use single sign-on)

Announcements

Announcements from Roompact staff. You'll get a notification when announcements are posted, but if you'd like to look back at an announcement that you've dismissed, you can find it here.

Accessibility

You can use this option to turn on Accessibility Mode for a higher-contrast version of the Roompact platform.

Tutorials

A link to all the tutorial posts in our community forum.

Community Forum

A link to the main page of our community forum, with training material, documentation, user discussions, announcements, and the option to ask questions of Roompact users or staff.

Support Email

Our support channel, support@roompact.com, is the way to contact us for any time-sensitive request.

• During business hours we typically reply within a few hours.
• Read our best practices for writing support requests.